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FAQs - Buying

Can I speak with a sales representative for help with my purchase?

Posted by Gleem & Go at

Of course, and we would be delighted to assist you. You can reach us anytime at contact@gleem.co and we will typically answer you within a couple of hours. For any questions during standard business hours (Monday  - Friday, 9am – 5pm EST), please also feel free to call us at 1-888-885-8701.

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Do I need to pay sales tax?

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Gleem & Co is required by law to collect sales tax on any purchase being shipped to New York State, though this will change as we expand our physical presence.

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Can I get my items insured?

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Yes. Gleem & Co makes insuring your items easy since each purchase actually comes with a valuation report. You can use this document to get your item(s) insured by your homeowners, renters, or 3rd party specialist insurance company.

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How is retail value determined by Gleem’s independent appraiser?

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Gleem & Co’s independent appraiser evaluates numerous factors when arriving at the estimated retail or replacement value for a piece. If the item is currently sold at retail, the going retail price is adjusted to reflect the piece’s condition. As with any luxury good, the extent to which a particular piece retains its value after the original point of sale can vary considerably by condition, brand, component materials, workmanship, features, etc. There are some pieces, no longer available for retail sale, that may become rarer and therefore more valuable over time. Similarly, certain styles can be more and less popular at...

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What if I find a ring, but it’s not the right size?

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If you find a ring you love on Gleem and it’s not your size, check the product description to see if it is resizable. If it is, we would be happy to provide this service to you free of charge. Please note that the item becomes final sale once it has been resized to a customer’s specifications, and resizing may delay your shipment by a day. Alternatively, you may also send a ring back to us for complimentary resizing at any time. In these instances, shipping would be coordinated by Gleem (via FedEx, with tracking and insurance through BRINKS), and...

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How can I determine my ring size?

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Click here to view our printable Ring Size Guide. This guide is also located on the product pages for all of our ring. If you find a ring you love on Gleem and it’s not your size, check the product description to see if it is resizable. If it is, we would be happy to provide this service to you free of charge. Please note that the item becomes final sale once it has been resized to a customer’s specifications, and resizing may delay your shipment by a day or two.

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What forms of payment do you accept?

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Gleem & Co accepts all major credit cards, including VISA, MasterCard, American Express, and Discover, as well as PayPal and Gleem credit & Gift Cards.

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How do I apply existing account credits to my purchase?

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Any balance in your Gleem & Co account will be applied automatically at checkout. Should you have any questions or require additional assistance, please do not hesitate to contact our Customer Care team, by email or telehone.

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Does Gleem & Co ship internationally?

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We are in the process of setting up this capability. If you would like to be notified when it goes live, please let us know where you live and we’ll contact you as soon as we can ship to your address.

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How do I know the pieces on Gleem are authentic?

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The team at Gleem & Co gives unparalleled attention to authentication. Every item that is selected for sale has been rigorously evaluated by our independent appraiser, not only for authenticity, but also provenance, condition and value. If it doesn’t meet our standards, it simply won’t make it onto the site. Furthermore, if you have any concerns about a piece you have purchased, just contact our Customer Care team and we promise to do our utmost to address them.

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Do items come with original paperwork?

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Whenever we have them, Gleem & Co will include the original paperwork and/or GIA certificates associated with a piece. If available, these items will be notes in the item description.

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