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FAQs - Returns & Exchanges

I have items to return from multiple orders. Can I send them together in the same box?

Posted by Gleem & Go at

Yes of course. Just make sure you notify us of each item so that the insurance may be set appropriately and mark each item you're including on the return slip.

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How will I be refunded?

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We will process refunds using the same payment method used for the original purchase. If you used a credit card or PayPal, we will refund the full purchase price. If you prefer, we can also provide Gleem credit, and would be happy to provide a $50 bonus for choosing this method.  Limits apply.

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Do I have to pay for return shipping?

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Gleem & Co provides free shipping on returns, provided we are notified within 14 days of original delivery and the package is postmarked within 30 days.

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Have you received my return?

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We process returns as soon as we receive them and will email a confirmation. You may also check on the status of your shipment with the FedEx tracking number, found in the same email as your return label.

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How do I get a prepaid return shipping label? Is it insured?

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Once a customer contacts Gleem Customer Care by phone or email, we will open a Return ticket and email the customer an insured prepaid shipping label for FedEx. For FedEx pickup service, the customer must coordinate details directly with FedEx. The supplemental tracking and insurance provided by BRINKS will be applied automatically. Please note that BRINKS requires all items be double boxed.

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What is Gleem’s return policy?

Posted by Gleem & Go at

If you wish to return an item, contact Gleem’s Customer Care team at contact@gleem.co or 888-885-8701. Please be sure to notify us within 14 days of delivery. Once we have opened a Return ticket, we will provide you with an insured prepaid shipping label for FedEx. For FedEx pickup service, the customer must coordinate details directly with FedEx. The supplemental tracking and insurance provided by BRINKS will be applied automatically. Please note that BRINKS requires all items be double boxed. The package must be postmarked within 30 days of the original delivery date and must be returned with the original...

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