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FAQs - Selling

When will I receive my payment?

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We pay every 15th of the month for sales the previous month, and after the 14 day sales-return filing period has elapsed. We will send a check to the address provided in your account.

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How do I get paid?

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Gleem & Co issues checks for Commissions on the 15th day of every month for a sale period beginning on the 1st of the prior month to the last day of the previous month. For example, checks issued on February 15th would cover the sale period from January 1– January 31.

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What happens to items that are not sold

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After the 6-month consignment term, a seller may request to have their items returned. Barring such a request by the seller, we will continue to market your items for sale; we might also seek your permission to reduce the asking price.

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What happens if a seller consigns items and then requests that they be returned?

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Gleem’s consignment term, as outlined in our SELLER (“CONSIGNOR”) TERMS is for a minimum of 6 months. If a seller decides for any reason to de-list before the end of this 6-month term, there will be a fee of $100 collected to offset the expenses born by Gleem for shipping, insurance, product photography & listing, and appraisal. Sellers are welcome to retain the valuation report provided by Gleem & Co.

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How does Gleem authenticate fine jewelry and watches?

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Each item Gleem & Co receives is submitted to a live, in-house appraisal by our independent appraiser. To read more about Gleem’s independent appraiser, click here.

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How do you choose the prices you pay for items?

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Gleem & Co’s independent appraiser evaluates numerous factors when arriving at the estimated retail or replacement value for a piece. If the item is currently sold at retail, the going retail price is adjusted to reflect the piece’s condition. Like with any luxury good, the extent to which a particular piece retains its value after the original point of sale can vary considerably by condition, brand, workmanship, component materials, features, etc. There are some pieces, no longer available for retail sale, that may become rarer and therefore more valuable over time. Similarly, certain styles can be more and less popular...

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What happens if my items get lost or damaged while shipping to you?

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All of Gleem’s shipments are fully insured through BRINKS, the global leader in fine jewelry transport. While on the premises at Gleem & Co HQ, the items are further insured by Lloyd’s of London, the oldest and most reputable of jewelry insurance specialists. We refuse to cut corners when it comes to protecting our merchandise, be it in transit or in our possession.

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What happens if I don't like my offer when consigning?

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If you decide not to sell your item upon receiving the confirmed selling price (and before product photography) we will return it to you at your expense and collect a $50 fee to cover the expense of inbound shipping, insurance and appraisal. If requested, we would be happy to provide a valuation report, which you may retain for insurance purposes. Our ultimate goal is to make all of our customers happy, whether that means getting you a fair price for selling an item, or returning it with the proper paperwork so that it can be kept, worn and enjoyed for...

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How do I know what price I'm getting for the item(s) I want to sell?

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We can try to provide best-guess estimates upfront based on comparable products and the item details you provide. The final selling price will then be confirmed once we have received and appraised the piece(s) on site.  But the price listed on our website will be the final selling price; Gleem does not run auctions, and will not further discount your item without your express permission.

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How do I know what items you accept and which you reject?

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Our selection process is not always categorical. Chances are that we will be interested in signed or high-end designer branded pieces with original retail prices above $1,000. We also sell unsigned pieces, however, for diamonds over 1 carat in weight, we require a GIA certificate. Some exceptions may be made, for example, if you have a certificate from Tiffany & Co, Harry Winston, or another premier jewelry house that conducts its own in-house appraisals. If you have further questions, please do not hesitate to contact our Customer Care team by email or by phone, at 888-885-8701.

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How does Gleem & Co’s consignment process work?

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The idea behind Gleem is to provide the level of service one would expect to receive from a major auction house, however with streamlined operations and an online sales platform to enable us to do this for more than only high-value collectors. Like an auction house, we curate what we sell. Gleem is looking to consign the top 10% of what is typically found in private jewelry and safe deposit boxes around the world. Once we determine that your piece meets out curation criteria, we will carry out all of the authentication, appraisal and sale preparation services in-house, ensuring the...

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How can I start selling?

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The exciting news is that Gleem & Co will soon be announcing a list of physical drop-off locations in cities around the U.S. In the meantime, we will still accept pieces on a case-by-case basis via mail. If you have a piece you’d like to sell, please email us at contact@gleem.co with the phrase “PRODUCT LISTING SUBMISSION” in the subject, and include snapshots and product details. Depending on the nature of the piece, we will then have either a member of our Customer Care team or our independent appraiser reach out to you to verify information and provide an estimated...

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